Privacy Policy

1) Scope of this policy

This policy applies to information processed via the Site at 5kejdlos3.cyou and to enquiries initiated from our pages (including “mailto” links). It does not cover third‑party sites you may reach via external links.

If you are looking for service conditions, please read our Terms.

2) Information we may collect

We only collect information that is necessary to respond to enquiries and to operate the Site. Depending on how you contact us, we may receive:

• Contact details (such as your name, email address, phone number) that you provide in your message.
• Enquiry details (e.g., address area, property type, issue description, preferred times).
• Basic technical data that your browser shares automatically (e.g., device type, browser version). We do not intentionally profile visitors.
• Consent preferences stored locally in your browser (see Section 5).

3) How we use your information

We use personal information for the following purposes:

We do not sell personal data and we do not use it for unrelated advertising.

4) Legal bases (UK GDPR)

Where applicable, we rely on the following legal bases to process your information:

• Legitimate interests: to respond to enquiries and manage our communications effectively.
• Consent: for remembering optional preferences such as cookie banner acceptance (see Section 5).
• Contract steps: when you ask us to provide a quote or schedule work and we need details to proceed.
• Legal obligation: where we must retain certain records for compliance (e.g., tax/invoicing where applicable).

5) Cookies and localStorage (including consent key)

We use a simple consent banner. Your choice is stored on your device using localStorage under the key: cookieConsent_5kejdlos3.cyou.

• We store a small value indicating whether you accepted or declined non-essential cookies.
• This preference is used to avoid showing the banner repeatedly.
• You can remove or change this choice at any time by clearing site data in your browser, or by using the button below.

6) Contact forms and mailto handling

Our enquiry pathway uses mailto: links. When you submit an enquiry from our contact form, your browser or email client creates an email message addressed to [email protected].

• The message content is processed by your email provider and then delivered to our business inbox.
• We receive the information you include (for example: your name, contact details, and the problem description).
• Please avoid sending sensitive information (e.g., identity documents) via email.

Validation on the Site is performed in your browser to help reduce mistakes before opening your email client. It does not transmit data to our server because the Site does not run a server-side form handler.

7) Sharing and third parties

We share personal information only when necessary to deliver the service you asked for, or to comply with law. This may include:

• Service partners (e.g., specialist trades or suppliers) if you request it or if it is necessary for a specific job.
• Professional advisers (e.g., accountants) where needed for compliance.
• Legal/regulatory bodies if required by law.

We do not run third-party advertising trackers on 5kejdlos3.cyou.

8) Data retention

We keep enquiry messages for as long as needed to respond and for reasonable business record-keeping. Typical retention depends on context:

• General enquiries: retained for a limited period to handle follow-ups.
• Booked work / ongoing communication: retained longer to support service history and compliance.
• LocalStorage consent value: remains on your device until you clear it or reset it.

9) Your rights (UK)

Depending on your circumstances, you may have rights under UK data protection law, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion (where applicable)
• Restriction or objection to processing (where applicable)
• Data portability (where applicable)

To make a request, contact us at [email protected]. We may need to confirm identity before acting on a request.

10) Security and changes

We take reasonable steps to protect information we receive (for example, limiting access to business inboxes and using reputable email/security settings). However, no method of transmission or storage is 100% secure—especially email.

We may update this Privacy Policy to reflect changes to the Site or to legal requirements. The “Last updated” date above indicates the most recent revision.